Payment options
Secure payment through Stripe or Paypal.
Notice: Your Paypal account needs to be verified, else we won't receive a notice of your order
If there are any issues with the payment process, just contact us!
Shipping
Shipping costs
All items have a low shippingcost of only €3.
Plus enjoy free shipping on orders over €30!
Shipping locations
We ship worldwide.
If you have any hesitations if we can ship to your address, just contact us!
Processing time
It takes 1 to 2 business days to prepare and ship your order.
Estimated shipping times
Europe: 1-14 business days
North America: 7-16 business days
Australia: 9-16 business days
Asia: 11-16 business days
We'll do our best to meet these shipping estimates, but cannot guarantee them.
Customs and import taxes
You are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs.
Returns and exchanges
Not happy with your purchase?
You can return it and get your money back! Contact us within 2 days of delivery and ship items back within 4 days of delivery. The item must be unworn and in its original condition to be eligible for a refund. You are responsible for the costs of return shipping.
You received a damaged item?
Please contact us as soon as possible and let us know what happened and include a photo of the damage. Don't worry, we will always find a suitable solution for you depending on the situation!
Personalized orders
Adjustments
Love a product but prefer it with a small adjustment (perhaps a different type of clasp etc)? That's usually not a problem. Contact us and we'll see what we can do!
Personalized products
Love our style and want a custom made or personalized jewelry piece? Contact us with your ideas and we'll see if we can help you out!
About our materials
Our jewelry pieces are handmade. The majority are made with natural materials such as semiprecious stones and pearls. Please be aware that this means your purchase may have small flaws!
Packaging
We pack your order with a lot of care. We strive to use zerowaste or recycled packaging whenever possible.
Your order will come with a handmade giftbag suitable for gifting. Sometimes we sneak in a little freebie as well :)
If you have any special requests for giftwrapping or packaging, contact us and we'll see what we can do.